At ScreenBroidery we want you to have the best promotional product experience on the planet. If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact your Customer Care Representative and we’ll rerun your order or refund your money. Simply contact your customer service rep. or call us at 317-703-3449.
Pre-Production Cancellation: In the event, you change your mind about your order during pre-production, please contact us for a full refund.
We will arrange for the pickup of any misprinted, damaged, or defective items at no cost to you.
Window of Returns: Please check your order for defects immediately upon arrival, as there are no returns after 30 days from receipt of the order.
Securing an RMA/Return Authorization: In the event that you receive misprinted or incorrect merchandise, please contact us for assistance.
Required Condition of Returned Items: Returned items must be in new and salable condition.Receiving Your Refund: The method of refund depends primarily on the method of initial payment. Credit card orders will be refunded to the same credit card of purchase. If after reading these guidelines, you have a specific question regarding any issue; please contact us at 317-703-3449 for explanation or assistance.